Effective date: July 19, 2026
These Terms of Service ("Terms") govern your use of the Rail platform at railcrm.com and app.railcrm.com (the "Service"), operated by Rail ("we," "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and, if you sign up for a company, that company (your "Organization").
Rail CRM is a subscription CRM for payments and POS sales teams. We may improve or modify features over time. We'll give reasonable notice of changes that materially reduce core functionality.
You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account. Seats are for individual named users; credentials may not be shared.
Your Organization owns the data it enters into the Service (leads, contacts, notes, and related records, "Customer Data"). You grant us a limited license to host and process Customer Data solely to provide the Service. Our handling of personal information is described in the Privacy Policy. You are responsible for having a lawful basis for the contact data you store and for how your team uses it, including compliance with telemarketing and anti-spam laws (e.g., TCPA, CAN-SPAM) in your outreach.
You agree not to: (a) use the Service to violate any law; (b) upload malicious code or attempt to breach or probe the Service's security; (c) access another Organization's data; (d) resell or sublicense the Service without our written agreement; (e) use the Service to send unlawful communications; or (f) reverse engineer the Service except as permitted by law.
The Service integrates with third parties (e.g., Square for payments, email providers you connect). Your use of those services is governed by their own terms, and we are not responsible for them.
We aim for high availability but the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We recommend exporting data you cannot afford to lose.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability under these Terms is limited to the amounts you paid us for the Service in the 12 months before the claim arose (or $100 if you are on a free trial). Nothing in these Terms limits liability that cannot be limited by law.
You will defend and indemnify us against claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law.
You may stop using the Service and cancel at any time. We may suspend or terminate accounts that materially breach these Terms (with notice and a chance to cure where practical, immediately for serious breaches such as abuse or non-payment). After termination, we will make your Customer Data available for export for 30 days on request, after which we may delete it.
We may update these Terms. For material changes we will notify account owners by email or in-app notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws rules. Courts located in Texas have exclusive jurisdiction, and each party consents to venue there.
Questions about these Terms: travis@railcrm.com.